About
Customer Service Excellence in Drycleaning is a professional training programme designed to equip frontline staff, customer relationship officers, supervisors, and shop managers with the knowledge, skills, and mindset required to deliver consistent, ethical, and high-quality service in a drycleaning environment. The course recognises that drycleaning is a trust-based care service, not just a cleaning operation. Customers hand over garments that carry financial, professional, and emotional value. As a result, service quality, communication, and professionalism are just as critical as technical cleaning processes. Through structured lessons, practical activities, workplace applications, and assessments, learners will develop the ability to: Understand customer behaviour and expectations Communicate confidently and ethically Manage customer interactions professionally, including complaints Protect the business through proper booking-in and service standards Uphold safety, presentation, and brand reputation By the end of the programme, learners will not only understand what excellent customer service looks like, but will be able to apply it consistently in the workplace, meeting the standards required for certification and professional practice in the drycleaning industry.
You can also join this program via the mobile app. Go to the app